Performance Evaluation
Allocating Marketing Resources (HBS Working Paper Mar/2008)
Adding Time To Activity-Based Costing (HBS Working Knowledge 04/11/2007)
Checking The Dashboard (The Chronicle of Philanthropy 10/12/2006)
Measuring Performance in Services (The McKinsey Quarterly 02/15/2006)
Measuring Up: Using Metrics Effectively (CFO Magazine June/2007)
Overmeasuring Our Way To Management (Business Week 02/02/2010)
Pay Daze: Linking Pay To Performance Is Harder Than It Looks (CFO.com Dec/2006)
Playing Favorites: CEO as Chief Profitability Officer (CFO.com 01/01/2009)
The Last Mile: Why Is It So Hard To Engage Line Managers in Budgeting? (CFO Magazine Jan/2007)
Use a Rolling Forecast To Spot Trends (HBS Working Knowledge 03/13/2006)
Useful Links:
Balanced Scorecard Institute
Archives (2005 and earlier)
Revised 06/20/2012