Service:
Archives (2004-2005)
  1. Customer Disservice From Outsourcing? (CFO.com 09/15/2005)
  2. Growing Pains Hit Dell’s Customer Service (CNEWS.com 02/20/04)
  3. Help Yourself:  Customer Self-Service (CFO Magazine Jul/2005)
  4. Nail Customer Service (HBS Working Knowledge 01/10/2005)
  5. Six Ways To Maximize Contact Center Profitability (CRM Magazine Feb/05)
  6. Your Customers:  Use Them or Loss Them (HBS Working Knowledge 07/19/04)

Revised 06/25/2010