Service:
Archives (2000 and earlier)
  1. Are You Listening? (Fast Company Oct'97)
  2. Bigger Role For Call Centers (Industry Week 02/21/00)
  3. How You Can Help Them (Fast Company Oct'97)
  4. Provide Good Service For Everyone [audio/video clip] (Business Week 10/12/00)
  5. Wasting Customer Time (Forbes 10/16/00)
  6. Why Service Stinks (Business Week 10/23/00)

Revised 06/19/2007