Information Technology

1. CIOs and the Battle For Customers (Optimize Magazine January/2006)
2. Information Overload (CRM Magazine Dec/2009)
3. IT Performance … and Your Company’s Brand (Optimize Magazine January/2006)
4. Lost in Translation: Localizing Your Website For International Users (BtoB 06/12/2006)

• Knowledge Management Bibliography

Archives (2001 and earlier)

Archives (2002-2003)

Archives (2004-2005)