Differential Advantage:
Archives (2004 and earlier)

1. A Diagnostic For Disruptive Innovation (HBS Working Knowledge 08/09/04)

2. Curb Your Enthusiasm (Fast Company Jan'02)

3. Customer Service at Commerce Bank (Fast Company May/02)
4. Fast, Cheap, and Out-of-Control: Europe's Discount Airlines (Wired Mar/02)
5. Design For Differential Advantage (Fast Company Nov'99)
6. Low-Fare Airlines Get Creative For Frequent Fliers (USA Today 06/25/02)
7. Manufacturers Like Us (IndustryWeek.com 11/01/04)
8. The Big Score:  The $3B Race HP Couldn’t Afford To Lose (Fast Company Sep/03)
9. Your Customers:  Use Them or Loss Them (HBS Working Knowledge 07/19/04)